Privacy Policy

Effective Date: 01 May 2025

At NexHost, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your information when you use our website, products, and services.

1. What We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing address, ID/passport (if required by domain authorities).
  • Billing Information: Credit card or EFT details (handled securely by third-party payment gateways).
  • Technical Information: IP address, browser type, device data, and pages visited.
  • Support Interactions: Emails, tickets, chat transcripts, and call records.

2. How We Use Your Information

We use your information to:

  • Process orders and deliver services
  • Provide technical support
  • Communicate updates, invoices, and account notices
  • Prevent fraud and secure our platform
  • Comply with legal and regulatory requirements

3. Who We Share It With

We do not sell your data. We may share limited information with:

  • Domain registrars (for domain registrations)
  • Payment processors (e.g., PayFast, PayGate, Netcash)
  • Legal authorities (if required by law)
  • Trusted partners under strict data processing agreements

4. Data Security

We implement industry-standard security practices:

  • SSL encryption
  • Two-factor authentication (2FA)
  • Firewall and malware monitoring
  • WHMCS-specific access controls

5. Cookies

We use cookies to improve your experience, understand site traffic, and serve you better. You can control cookie settings in your browser.

6. Your Rights

Under POPIA and international standards, you have the right to:

  • Request access to your data
  • Request correction or deletion of your data
  • Opt-out of marketing communications

7. Data Retention

We retain your data for as long as necessary to:

  • Deliver services
  • Fulfill legal/accounting obligations
  • Maintain support and security logs

8. Changes to This Policy

We may update this policy from time to time. Major changes will be communicated via email or website notice.

9. Contact Us

If you have any questions or requests, contact:

NexHost (Pty) Ltd
Email: support@nexhost.co.za
Phone: 073 143 3319